How do you get help?
Phone: (304) 990-0185
Address: 470 Sentz St, Charleston, WV 25301
Calling is the fastest way. Tell them where the damage is, what caused it, how long it has been there and whether anything is urgent, such as standing water, a sagging ceiling, or an opening in the roof or walls after a fire. Your call is connected with an independent local restoration provider who can talk it through and arrange an inspection.
Which number should I call?
The same number works for every type of damage:
| Type of damage | Call |
|---|---|
| Water damage, flooding, burst pipes | (304) 990-0185 |
| Fire, smoke and soot damage | (304) 990-0185 |
| Mold inspection and removal | (304) 990-0185 |
What happens after you call?
- You describe what happened. The type of damage, where it is and how long it has been there.
- You are connected with a provider. An independent local restoration business takes the call.
- They inspect the damage. Moisture readings, photos and a written scope of work.
- You decide. Any work and its price are agreed directly between you and the provider.
What should you have ready?
- Your address and ZIP code
- What caused the damage, if you know: a pipe, an appliance, a storm, a fire, a leak
- Roughly how long the water, smoke or mold has been there
- Photos of the damage, taken before anything is moved
Is it urgent?
If water is still coming in, shut off the main valve first. If any wiring, outlets or appliances are wet, keep clear and turn off power at the breaker only if you can do it without standing in water. After a fire, do not go back inside until the fire department says it is safe. Our guide to the first hour after water damage covers what to do while you wait.
Areas covered
Calls are taken from all of Charleston and Kanawha County, including Kanawha City, the West Side, South Charleston, South Hills, Cross Lanes, Sissonville, Marmet and the rest of the service areas. For an overview of what is available, see water, fire and mold damage restoration in Charleston.