Where is help available?
Help with water damage, fire and smoke damage, and mold is available across Charleston, West Virginia and the surrounding Kanawha County communities. That covers the city itself, from downtown and the East End to the West Side and Kanawha City, plus South Charleston, Cross Lanes, Sissonville, Malden and Rand, Marmet and the communities in between.
Each area has a page describing what tends to go wrong there and why. River-level neighborhoods deal with flooding and groundwater. Hillside neighborhoods deal with runoff into basements. Older neighborhoods deal with aging plumbing, plaster and crawl spaces. Knowing which applies to your home helps you know what to expect.
Areas and ZIP codes
| Area | ZIP code(s) | What shapes damage there |
|---|---|---|
| Downtown Charleston | 25301 | Leaks between units in apartments and older buildings |
| West Side | 25302 | Older homes, plaster, and the Elk River |
| South Charleston | 25303, 25309 | River-level basements and hillside runoff |
| Kanawha City | 25304 | River flooding and high groundwater |
| East End | 25305, 25311 | Historic homes, plaster walls and older basements |
| Malden & Rand | 25306 | River and creek flooding, crawl spaces |
| Spring Hill | 25309 | Hillside homes with finished lower levels |
| Cross Lanes | 25313 | Appliance leaks and finished basements |
| South Hills | 25314 | Steep lots, runoff and storm damage |
| Marmet | 25315 | River and creek flooding |
| Sissonville | 25320 | Creek flooding, crawl spaces, frozen pipes |
| North Charleston | 25387 | Older homes and aging plumbing |
Northwest Charleston (25312), including Guthrie and Wallace, is covered as well.
How it works in every area
The process is the same wherever you are. You call and describe what happened, and your call is connected with an independent local restoration provider who works in your part of the county. They talk it through, arrange an inspection, and quote the work. The overview of water, fire and mold restoration explains what each type of job involves.
Services available everywhere
- Water damage restoration, including emergency water removal and flooded basement cleanup
- Fire and smoke damage restoration, including soot removal and emergency board-up
- Mold removal, including mold inspection and crawl space mold
Call with your ZIP code and describe what happened.