What Kanawha Restoration is
Kanawha Restoration is a free service for people in Charleston, West Virginia and the surrounding Kanawha County communities who are dealing with water damage, fire and smoke damage, or mold. When you call, you are connected with an independent local restoration provider who can inspect the damage, explain what needs to happen and quote the work.
The providers are independent businesses. They visit the property, write the scope of work and carry it out under their own name and terms. Any agreement about the work and its price is between you and the provider.
There is no charge for calling. You only pay a provider if you decide to hire them.
What you can call about
- Water damage: emergency water removal, flooded basements, burst pipes, storm and flood damage, extraction and drying and ceiling and drywall damage.
- Fire and smoke damage: smoke damage cleanup, soot removal, smoke odor removal, kitchen fire cleanup and emergency board-up.
- Mold: mold inspection and removal in basements, crawl spaces and attics, plus mold after flooding.
Homes, rental properties and businesses can all call the same number.
How it works
- You callTell them what happened, where the damage is, how long it has been there and your ZIP code.
- You are connected with a local providerYour call goes to an independent restoration business that works in Kanawha County.
- The provider inspectsThey look at the damage in person, take moisture readings and photos, and explain what they recommend.
- You decideThe scope, price and schedule are agreed directly between you and the provider.
Where help is available
Calls are taken from all 14 Charleston-area ZIP codes: Downtown Charleston, the West Side, South Charleston, Kanawha City, Malden and Rand, Spring Hill, the East End, Cross Lanes, South Hills, Marmet, Sissonville and North Charleston, plus the Capitol area and Northwest Charleston. The service areas page lists every neighborhood.
What to ask any provider
Whoever you hire, a few questions help you judge the work (our guide to choosing a restoration company has more):
- A written scope. It should say what will be removed, what will be dried or cleaned, and how dryness will be confirmed.
- Moisture readings. For water damage, ask to see readings at the start and the end.
- Industry standards. The IICRC publishes standards for water damage (S500) and mold remediation (S520). Ask whether the crew follows them.
Why this site exists
Water, fire and mold damage are stressful, and most people deal with them only once or twice in their lives. The pages on this site explain what each type of damage involves, what usually happens next and what you can do before anyone arrives. The goal is that you know what to expect when you pick up the phone. Start with the overview of water, fire and mold damage restoration in Charleston, or read the resources for step-by-step guides.
Call to be connected with an independent local restoration provider.